Returns & Exchanges


We're so sorry to hear your purchase didn't work out for you.

Please email us at hello@trustloyal.com with the following details and we will get in touch as soon as possible.

  • The Name of the Purchaser
  • Your Phone Number and the Purchaser's Phone Number, if different.
  • The Date of Your Purchase, please make sure you're within 100-days of your original purchase.
  • The Reason for Your Return or Exchange
  • Is there another urn you would like or do you want a full refund?

Thank you for choosing Loyal, and we hope we can serve you better in the future.