Returns & Exchanges

We're so sorry to hear your purchase didn't work out for you.

Please email us at with the following details and we will get in touch as soon as possible.

  • The Name of the Purchaser
  • Your Phone Number and the Purchaser's Phone Number, if different.
  • The Date of Your Purchase, please make sure you're within 100-days of your original purchase.
  • The Reason for Your Return or Exchange
  • Is there another urn you would like or do you want a full refund?

Thank you for choosing Loyal, and we hope we can serve you better in the future.

Please note: we cannot offer refunds on cremation since this is a service already offered, but we're happy to make it right if you're unhappy with our service in any way. We're proud to say that we haven't had any complaints or issues so far, but we understand that won't always be the case, so please do reach out if you're less than completely satisfied!