Pick-Up and Transportation: Home pickup of your pet is included in this package. If your pet has already passed, we can come to your home as soon as possible at our next available pickup time (generally from 9:30am - 5:30pm on weekdays). If you need an evening, overnight or weekend pickup, please add this option here. There is an additional charge in these cases to compensate our team for their out-of-office-hours time. If you have any pet toys, beds, or other items, we are able to collect these when we bring your pet into our care and donate them to a Northern California animal shelter. We are currently finalizing a vet partnership in order to offer in-home euthanasia services and therefore are unable, at this time, to handle pets that have not yet passed.
A Private Cremation: This package includes a careful and considerate cremation for your loved one. Our process emits zero carbon and therefore is not only extremely safe, but also a lasting gift you can make to the environment. If you would prefer flame-based cremation, we are able to do a traditional cremation as well. Private cremation means that your pet will never be cremated with any other animals. You can rest assured that the ashes you receive back are 100%, all of your loved one's. We also offer witness cremation, upon request. You can read more about this service or add it here. This covers the cost of additional staff to handle your visit to the crematory in order for you and your family to say a final goodbye to your loved one.
Return of Your Pet's Ashes: Following the cremation, we will return your pet's ashes to your place of residence, office, or another convenient location in one of our complimentary urns or in an urn you have purchased at our earliest available time, which is generally within a few days of cremation. We can also mail your pet's ashes to anywhere in the United States the next business day following cremation. There is no additional fee for either method of delivery.
$25 Credit:This package also includes a $25 credit that can be used towards any of our products online. Please use this credit when you purchase your cremation by adding promo code THANKYOU25 to your order along with anything in our Urns & Memorials or Jewelry & Keepsakes collections. We are able to transfer your pet's ashes into your selected urn, memorial, jewelry, or keepsake, and deliver these purchases with their remains if requested. If you select a product that cannot accommodate all of your pet's ashes, we will return the remaining ashes in one of our complimentary urns. Please think of this as a bonus we give for using us for your loved one's cremation. That being said, we don't offer a $35 discount if you choose to not purchase anything. This is our gift to you. If you're not ready to make a merchandise purchase when you pay for your cremation, just call us when you're ready and we can apply the discount to a later product order. We understand these decisions take time and don't want to add any stress to the process.
We handle all types of pets. Just use your pet's pre-cremation weight to determine your package price and select that weight above.
Order in Advance: You are able to purchase your cremation well in advance of your pet's passing. If you're doing this, please let us know your pet's current age and approximate breed or breed mix in the Special Instructions box at checkout.